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Your Moving Concerns Addressed

Frequently Asked Questions

Dive into our comprehensive FAQ section where we tackle the most common queries about moving, packing, and storage. Get clarity and confidence as you prepare for your next move with Stallion.

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There are several types or items that cannot be moved on our vans for safety reasons. Your moving consultant can provide you with a comprehensive list but in general they fall into the following categories: Aerosols, Flammables, Cleaning Agents, Combustibles, Perishables, Plants, Ammunition, Paints. Items such as Jewelry. Coin or Stamp Collections, Stock Certificates. Rare Items. Currency and Important Documents should not be put on the moving van since they are not covered for loss or damage under the mover’s transit protection/cargo protection plan.

A pre-move survey is an inhome Interview between the moving consultant and the customer who is moving. Your AMJ representative will schedule a visit to your home at your convenience to determine the requirements of your move and answer alt your questions it is important that you be there to personally discuss the move process. Be sure to show the moving consultant everything that is to be moved including items in storage sheds, attics etc. If you have items stored at another location. it is best to arrange to have the consultant view these items, if this is not possible. then make a detailed list. The interview and survey have several purposes.

  • Estimate the weight of your shipment
  • Estimate your packing requirements and identify special service needs such as appliance servicing, crating etc.
  • Determine logistics — i.e. access by a tractor-trailor to residence.
  • Review your responsibilities, explain the moving process, step by step, and discuss your individual needs and concerns.
  • Provide suggestions and options that will meet those needs and still remain within your budget.
Keep the following in mind. If possible, do not put items In storage that you may need. Your goods will be stored In palletised storage vaults in a Stallion Moving & Storage agent’s warehouse. If you do need to access your storage vaults. you will be charged a fee for warehouse labour. If you do your Own Packing please remember that all storage items must be packed in a carton. Empty all contents of dressers, chests and drawers before your move into storage.
Some items like washers, dryers, refrigerators with ice makers, grandfather clocks and pool tables need Special servicing before they can be moved. Your moving Consultant can make these arrangements for you.
It depends. If you’re overseeing the move of your office, check with your accounting department about tracking expenses. If you are moving 40 km or more to start a new job, business, or attend school, and are paying for the move yourself, inquire with the Canada Customs and Revenue Agency.
Stallion Moving & Storage has specialized commercial movers in the warehouse division equipped to handle every aspect of transporting high-value equipment, facilities, and products. We coordinate the necessary resources to keep your production schedule on target.
Absolutely. Stallion Moving & Storage understands the importance of keeping your business information confidential. Our secure office moving services include managing your document management and electronic equipment shredding and recycling needs. Our bonded, uniformed, and photo-identified staff can collect and shred your confidential material, and we’ll issue a certificate of document or equipment destruction for your records.
Absolutely! Check out some of our office design projects and products. Our office moving and design services include space planning, 3D views, renderings, furniture consultation, furniture specification & selection, showroom tours, mock-ups, interior modular partitions, soundproofing solutions, delivery & installation, warranty & repairs.
Our cost estimates are based on a combination of shipment size, destination, special packing requirements, inclusions, speed of service, and method of transport. The fastest way to get a clear price estimate is to visit our Get A Free Quote page.
Any consumables (teas, spices, protein powders, and even dog food) should not be shipped overseas. Additional scrutiny by customs agents can cause delays and expenses. If you have specific concerns, ask us for more information.
Yes. Motor vehicles require special planning when it comes time to organize and customs clear your shipment, but our team will happily guide you through the process. Please note that no personal items may be shipped inside the vehicle.

You don’t have to do it alone. Our office-moving team at Stallion Moving & Storage will work with you to develop the most cost-effective, efficient plan for your specific needs. Reach out to us to make your office move project a reality. Whether you’re relocating, renovating, or coordinating an internal move, we’re here to assist. We’ll be with you every step of the way, helping you get back to business as soon as possible.

Yes. Motor vehicles require special planning when it comes time to organize and customs clear your shipment, but our team will happily guide you through the process. Please note that no personal items may be shipped inside the vehicle.

We have pets too, so we get it; your pets are part of your family. Stallion Moving & Storage experts will, of course, make arrangements to ship your pets by air for a long-distance move. We can also arrange for pick-up, delivery and kennel services. It goes without saying that pets cannot be transported by a moving van. If you prefer to make your own arrangements, we recommend you book your service at least three weeks in advance.

This is an in-home assessment, so your Stallion Moving & Storage expert moving team can identify the exact service you need. More importantly, we get to meet each other. Essentially, your Stallion representative will schedule a visit to your home at your convenience to chat and answer any questions in person. This is your chance to show us everything you are moving — even the stuff tucked away in the attic. Doing so allows us to work better together and we can provide you a much more accurate estimation for packing, logistical and moving solutions.

Every piece of furniture is individually protected. We are very proud of our protection policy. In fact, Stallion Moving & Storage has a firm policy regarding the proper wrapping of furniture items for transit. Each item will be carefully wrapped in a clean moving pad. Light coloured upholstered furniture will be shrink-wrapped in plastic for extra protection. Mattresses and box springs will be placed either in plastic bags or specially designed cartons.

Well, yes; if it’s not safe to move. If you like, your Stallion Moving & Storage consultant can provide you with a comprehensive list. Briefly, however, here are some things we categorize as potentially not safe to move in our vehicles: aerosols, flammables, cleaning agents, combustibles, perishables, plants, ammunition, and paints. It’s important to note that we recommend precious items and important documents not be put on the truck as they are not covered for loss or damage. Definitely inquire if you have any concerns.

There are a few factors to consider when deciding on a date to move your home or office with Stallion Moving & Storage. The winter months are less busy, so planning and availability is more flexible. Summer is much busier. This means planning further in advance. Thankfully, Stallion Moving & Storage has helpful tips, tricks, and resources to make it easier for you to plan ahead.

It’s a good idea to start planning for your home or office move with Stallion Moving & Storage at least seven weeks in advance of moving day. Sure, it may seem like a long time, but you will be surprised how quickly moving day approaches. Don’t worry, your Stallion Moving & Storage team will do everything we can to help you stay organized. Our pre-move survey and moving toolkit are two key resources.

It is a good idea to arrange for a pre-move survey well in advance of your anticipated moving date. For summer months you should begin the process at least 7-8 weeks before your preferred move date. There are many details to be attended to relating to a move so the earlier you start, the easier it will be.

There are several types of items that cannot be moved in our vans for safety concerns. Your moving consultant can provide you with a comprehensive list but in general they fall into the following categories: aerosols, flammables, cleaning agents, combustibles, perishables, pants, ammunition, paints. Items such as jewelry, coin or stamp collections, stock certificates, rare items, currency and important documents should not be put on the moving van since they are not covered for loss or damage under the movers transit protection/cargo protection plan.

Our optional storage service includes safe transportation of your belongings to our secure storage facility where they will be safely stored until you need them.

Yes, we can. We understand that many seniors are moving to smaller spaces and might need help with downsizing. Our team can assist in sorting, packing, and even arranging for the donation or disposal of unwanted items.

We recognize the importance of sentimental items. Our team is trained to handle such items with the utmost care and respect, using specialized packing techniques and materials to ensure their safety.

The duration varies based on the distance and the specific logistics of the move. While some moves can be completed in a day, others might take several days or even weeks. It’s always best to reach out to us with your questions for a precise timeline.

We use high-quality packing materials and equipment to ensure the safety of your belongings during transportation. Additionally, we offer comprehensive insurance coverage for added peace of mind.

Our long distance moving service includes planning, scheduling, transportation, and delivery of your belongings to your new home. We also offer optional packing and storage services.

We use high-quality packing materials and equipment to ensure the safety of your belongings. Additionally, we offer comprehensive insurance coverage for added peace of mind.

Safety is our top priority. We implement strict safety protocols during long-distance moves to protect your assets and ensure a smooth journey.

Requesting a quote is simple. Contact our long-distance moving specialists, and we’ll provide you with a detailed estimate based on your specific requirements.

Prohibited goods include propane tanks, paint, thinner, matches, aerosol cans, fire extinguishers, nail polish remover, fertilizer, many cleaning products, and any other corrosive, explosive, or flammable material. Visit our Restricted Items resource section for more information.
We tailor unique schedules based on each client’s needs. The time required can vary depending on the final destination and the method of shipping (air, sea, or road). As an example, you can find estimated transit times from select cities on our Transit Time section.
We’ve designed a proven packing methodology built from decades of experience that you can learn about in detail on our Safe Packing section. We use custom packing and padding materials, wooden crates, and modular cartons to ensure everything is shipped as tightly and securely as possible. This reduces friction, shipment size, and subsequent costs.
We work with our global partners to organize storage services in a secure, climate-controlled environment short and long-term, so you can rest assured that your possessions stay safe. We also coordinate storage services at the point of origin for anyone who needs it.
A critical part of our service includes providing up-to-date customs information so you know exactly what to ship and the requirements involved. You can learn more on our Customs Information section.
Definitely. Stallion Moving & Storage’s home delivery vehicles are equipped with GPS devices, allowing your customer service representative to see where drivers are located at any given time and communicate accordingly to the customer. Just in case, all Stallion home delivery drivers are available by cellphone for immediate contact while en-route.
It’s highly unlikely. All items stored with Stallion are ticketed and recorded for easy tracking purposes.
Most importantly, when taking advantage of a Stallion storage solution, keep what you need with you. Your goods will be stored in palletized storage vaults in a Stallion Moving & Storage agent’s warehouse. If you do need to access your storage vaults, there is a fee. If you do your own packing, remember to pack your storage items in a carton and empty your dressers, chests, and drawers before your move into storage.
When using a Stallion Moving & Storage solution, your stuff is safe — no question. Items are stored in private wooden vaults, and not combined with any other customer’s belongings. They are blanket wrapped and shrink wrapped for protection, and only permitted staff have access to our permanently locked and bonded warehouses. We also have a video surveillance system throughout the warehouse, office, and building exterior.
Moving your home could come with many reasons to require either short-term or long-term storage. Many Stallion customers take advantage of storage when they are staging a home, downsizing, deciding on closing dates, or there is a change in construction dates. We are flexible, so just let us know.
Yes. Despite our very best efforts to protect your belongings at every turn, there are inherent risks when shipping overseas. We’ll help you select the right transit protection coverage to further safeguard your belongings. Visit our Insuring Your Shipment section to learn more.

Just tell us about the appliances you want to move, and you can be sure the right Stallion moving expert will be there to help. Note that some items like washers, dryers, refrigerators with ice makers, grandfather clocks, and pool tables may need special servicing before they can be moved. But don’t sweat, your Stallion moving consultant can make these arrangements for you.

You bet. Stallion Moving & Storage can disassemble and reassemble all kinds of furniture for safe transportation. There are a couple of things to note, however. Water beds will require special servicing, for example. Also, if you disassemble your furniture before we arrive, you will be responsible for putting it back together. (We recommend taking photographs during the process!) We care very much about your property, so if anything is fixed to your walls or ceilings, we will leave that alone, too.

Of course, Stallion is happy to help you get settled into your new home! Your local Stallion expert will be sure to help you get things set up the way you want. When you move with Stallion, we assign someone to act as your destination agent. They will take care of setting up any required third-party services (i.e., appliance reconnection) and handle the unpacking of any cartons put together by Stallion packing experts.

The best way to stay organized for a home or office move with Stallion Moving & Storage is to take things step by step and give yourself plenty of time. We recommend keeping track of all your moving details and tasks with Stallion’s moving checklist.

The Home Safety Assurance Program is our commitment to your safety and peace of mind during the moving process. We ensure that every member of our team, from moving consultants to warehouse personnel, has undergone a thorough background check. This program is designed to ensure that only trustworthy and verified individuals are involved in your move.

If you are moving 40km or more to start a new job, business or attend school, and paying for the move yourself, you should contact the Canada Customs and Revenue Agency.

We use high-quality packing materials and equipment to ensure the safety of your belongings during transportation and storage. Additionally, we offer full transit protection for added peace of mind.

We offer secure storage services for our clients. Whether you need short-term or long-term storage, we have got you covered.

We use high-quality packing materials and equipment to ensure the safety of your belongings. Additionally, we offer comprehensive insurance coverage for added peace of mind.

Our optional packing service includes packing your belongings using high-quality packing materials. Our optional unpacking service includes unpacking and setting up your new home.

We understand that sometimes life happens, and you may need to move unexpectedly. We’re equipped to handle last-minute moves while maintaining our high standards of service.

Yes, we provide free, no-commitment estimates. Our pricing is transparent and upfront, so there are no surprises.

Safety is one of our core values. We use professional packing techniques and high-quality materials to protect your belongings. Additionally, all our moves are insured, providing you with peace of mind.

We offer a comprehensive range of residential moving services, including local moving, senior moving, apartment and condo moving, packing and unpacking, storage services, long-distance moving, and overseas moving. Each service is tailored to meet the unique needs of our Edmonton homeowners.

We offer a range of complimentary services designed to make your move as smooth as possible. From initial planning meetings and customized moving plans to post-move support, we go the extra mile to ensure a seamless, stress-free experience.

Yes, we offer expert packing and unpacking services as part of our local residential moving offerings. Our team uses high-quality materials to securely pack your items and can also assist you in unpacking and settling into your new home.

We believe in transparent, upfront pricing. Our unique Yumbo system allows us to provide accurate, same-day estimates using photos and videos of your belongings. There are no hidden fees or last-minute surprises, ensuring you get honest pricing for your move.

Stallion Moving & Storage offers over 30 years of experience in the moving industry, specializing in local residential moves in Edmonton. We provide a luxurious, stress-free moving experience, complete with complimentary services like free initial consultations, customized moving plans, and 24/7 customer support.

The cost is typically based on the weight of your belongings and the distance of the move. Additional services like packing, unpacking, or special handling for delicate items may also affect the price.

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