Phone: (780) 451-9500 | Toll Free: (877) 744-0435 | Email Us

Frequently Asked Questions
The best way to reduce moving costs is to start thinking about disposing of items you do not need or do not want to take to your new location. By doing so, you can reduce the weight of your shipment, thus you can reduce the cost. Have a garage sale or give items away. If you are on a very tight budget, you should consider packing your own non-breakables such as books, linens etc. It is always a good idea to have the moving company pack your china, crystal and other breakables in order to ensure they arrive in perfect condition.You should know that the mover is not responsible for damage to owner packed goods unless there is evidence of exterior damage to the carton since we do not have any control over how they were packed.
Read More
Keep the following in mind: If possible, do not put items in storage that you may need. Your goods will be stored in palletized storage vaults in an Atlas agent’s warehouse. If you do need to access your storage vaults, you will be charged a fee for warehouse labour. If you do your own packing, please remember that all storage items must be packed in a carton. Empty all contents of dressers, chests and drawers before your move into storage.
Read More
Atlas’ container service can be an economical and expedient way to transport your household possessions. Container service is especially helpful for families who want delayed or expedited delivery. It is particularly cost effective as an alternative to short-term (30 days or less) storage requirements. Instead of sharing space on a traditional van service, your possessions will have exclusive use of one or more of our specially designed fiberglass eight, nine or twelve foot containers. Your Atlas agent will arrange for you to padlock and seal your containers. The containers are then loaded on a flatbed trailer for transport to your destination location. There, your local Atlas agent will arrange for delivery to your new residence.
Read More
Atlas Van Lines has a firm policy regarding the proper wrapping of furniture items for transit. Each item will be carefully wrapped in a clean moving pad. Light colored upholstered furniture will be shrink-wrapped in plastic for extra protection. Mattresses and box springs will be placed in new, heavy-duty 5ml.plastic bags similar to what is used by manufacturers. These bags come in all sizes including oversize for pillow-top mattresses.
Read More
Yes, the movers will disassemble beds and bed frames with the exception of waterbeds (these require special servicing). They will also disassemble any other items that need to be taken apart for safe transportation. The mover will reassemble these items at destination. Items you disassemble at origin will be your responsibility to reassemble at destination. Movers/packers will not remove items that are affixed to walls or ceilings (i.e. drapery tracks) due to the possibility of property damage.
Read More
Generally, with long distance moving, there is more than one house hold on a trailer since each trailer can hold between 25,000 — 33,000 lb. (depending on size of trailer), therefore your moving consultant will establish a delivery spread for you. The spread is based on the weight of your house hold and the mileage from origin to destination. Spread dates are needed for scheduling and efficiency purposes. The mover is responsible for communicating the time frame or “spread” for delivery. It is your responsibility to be available during the entire delivery spread period. Your driver will contact you 24 hours before your household arrives at destination, therefore it is important for you to provide a number where you can be contacted (i.e. work, hotel, friend or family member).
Read More
You should contact the destination agent listed on your bill of lading for an update regarding your house hold. All Atlas van operators either carry Blackberry devices or cell phones so that they can maintain contact with our central operations centre and our agents across the country. An email message or phone call will be placed on your behalf to obtain the necessary information.
Read More
All agent packed boxes will be unpacked for you at destination. Unpacking is defined as the removal of household goods from boxes that the mover has packed at origin. Either an unpacker from your destination agent’s office (or your driver in some instances) will place these items on a flat, visible surface such as a table or countertop. The unpacker will take away the debris and remove the empty boxes. Unpacking does not include putting dishes in cupboards, books on bookshelves or hanging clothes in closets. These services fall under the definition of maid service and can be arranged at a reasonable, additional cost.
Read More
It is a good idea to closely inspect your possessions while they are being delivered to your new home. Should any loss or damage be discovered at that time, you should request that the van operator make a note of it on the inventory form. All claims should be immediately reported to your destination agent who will assist you in getting the problem resolved.
Read More
When you move with Atlas, we take extra care to ensure that you get comfortably settled in your new location.This starts with the assignment of a local Atlas agent to act as your destination agent.They will take care of setting up any required third party services (ie appliance reconnection) and will handle the unpacking of any agent packed cartons. As an extra bonus, Atlas Van Lines can also arrange to have a “Welcome Wagon Hostess” visit you to help you get acquainted with your new neighbourhood and to introduce you to local merchants. (Note: service not available in all locations)
Read More
Page 1 of 2 FirstPrevious [1]2 Last

Stallion Moving and Storage | 877-744-0435 | karla@stallionvanlines.com | 18548 - 111 Avenue - Edmonton, Alberta, Canada, T5S 2V4 | Open Monday to Friday | www.stallionvanlines.com

Contact Us
*
*

 

Stallion Van Lines
We love moving and we love hearing people smile once their move is complete. We look forward to providing the best moving experience available for all who ask us to help them make their next move.